Privacy policy.

Last updated: September 2025

This Privacy Policy explains how Flohaus Pilates (“we,” “us,” “our,” or the “Site”) collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase from flohaus.ca (collectively, the “Services”). By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services. We may update this Privacy Policy from time to time to reflect changes in our operations, technology, or legal obligations, and any updates will be posted with an updated “Last updated” date. We collect personal information directly from you when you provide contact details (name, address, phone number, email), order and payment details, class bookings, account information, and any messages sent to us for support. We also automatically collect device and browser details, IP addresses, and site usage data through cookies and similar technologies. In addition, we may receive information from trusted third-party providers such as Squarespace (hosting), Mariana Tek (scheduling and bookings), payment processors, and marketing or analytics partners. This information is used to process and deliver services, manage bookings and orders, provide customer support, send marketing communications (if you opt-in), ensure security and fraud prevention, and improve your overall experience with Flohaus Pilates. Cookies are used to manage functionality, remember preferences, analyze site usage, and deliver targeted promotions, and while you may disable cookies in your browser, some site features may be limited as a result.

We may disclose your personal information to service providers (such as Squarespace, Mariana Tek, payment processors, shipping carriers, and marketing/analytics platforms), business partners, and affiliates assisting with services, and in cases where legal obligations, rights enforcement, or business transactions such as a merger or sale require disclosure. We do not sell your personal information. Our Services are not directed to children under 16, and we do not knowingly collect data from minors. We apply reasonable safeguards to protect your information, but no system is 100% secure. Data is retained only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Depending on your location, you may have rights to access, correct, or delete your data, or to withdraw consent for certain uses such as marketing communications. If you wish to exercise these rights or have questions about how your information is handled, please contact us at hello@flohaus.ca or by mail at Flohaus Pilates, 1083 Cambie St., Vancouver, BC V6B 5L7.